Website City Of Johannesburg Metropolitan Municipality
City Of Johannesburg Metropolitan Municipality Complaints and Investigations Manager Jobs in Johannesburg Apply Before 4 April 2025
City Of Johannesburg Metropolitan Municipality Complaints and Investigations Manager Jobs in Johannesburg Offers exciting opportunities for individuals seeking employment. The online applications for Complaints and Investigations Manager Vacancies in City Of Johannesburg Metropolitan Municipality Careers have started. Candidates are advised to send their City Of Johannesburg Metropolitan Municipality Complaints and Investigations Manager Job Application to their official career portal. The officials have set the 4 April 2025 as the closing date of City Of Johannesburg Metropolitan Municipality Complaints and Investigations Manager Jobs in Johannesburg. Further details about the current Complaints and Investigations Manager Vacancies in City Of Johannesburg Metropolitan Municipality Careers are below.
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Check for More City Of Johannesburg Metropolitan Municipality Vacancies 2025
- Job Name:- Complaints and Investigations Manager
- Job Location:- Johannesburg, Gauteng
- Job Closing Date:- 4 April 2025
- Job Salary:- 300000-350000/- Est (Yearly)
City Of Johannesburg Metropolitan Municipality Complaints and Investigations Manager Qualifications:-
- Grade 12 plus a Bachelors degree in Law (NQF level 7) plus a post-graduate qualification in Law (LLB). A Masters degree or higher qualification can be advantageous;
- Relevant certificate in conflict resolution, mediation or investigations can be beneficial;
- 7 – 9 years of proven experience in a complaints resolution environment and 5 years of which should be at a managerial or leadership position within a complaints handling or investigate environment;
- Demonstrated ability to lead, mentor and manage team effectively;
- Substantial experience managing complex and high profile cases, including own instance complaints and public complaints; Proven track record of handling sensitive issues with discretions and professionalism;
- Experience in strategic planning and execution including the development of strategic initiatives to improve unit operations which align with organisational goals;
- Hands-on experience in overseeing the daily operations of a complaints or investigations unit which should includes management resources, prioritising tasks and ensuring compliance with policing and regulations;
- Demonstrate experience in engaging with various stakeholder, including complainants, respondents and external entities;
- Experience in contributing to the creation, revision and implementation of policies and procedures with knowledge of how to align policies with legal standards and best practices;
- Experience in analysing data to guide strategic decisions and improve operational effectiveness;
- Extensive experience in managing a complaints resolution processes, including investigative methodologies, case management and adherence to legal and ethical standards; and
- Experience in providing guidance and professional development opportunities to team members ensuring high standards of practices and performance.
Important Links:-
To apply for this job please visit joburg.org.za.
